FAQ

Frequently Asked Questions (FAQ)

How can I contact Indo Supply?
You can email us at support@talvs.com and our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?
Yes, we ship to most countries worldwide.

Where do you ship from?
We ship directly from our warehouse in Hong Kong.

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Once received, your order can still be returned for a refund.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for processing during holidays and sale seasons.

• We process orders Monday through Friday.

• Orders will be processed within 1–3 business days from the order date.

• Orders ship the day after processing.
  Please note: we do not ship on weekends.

How long will it take to receive my order?
Due to international shipping, orders typically take 2–4 weeks to arrive depending on your location.

What if I don't receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars. You may be required to pay duties and taxes once your order arrives at its final destination. These fees are determined by your local customs office and are your responsibility. We are not responsible for delays caused by customs. For further details, please contact your local customs office.

How do I return an item?
Please contact us at support@talvs.com for return instructions.

What if the item(s) I received are defective/incorrect/damaged?
Please contact us right away if you receive incorrect, missing, or defective merchandise. Include your order number, photos of the item(s), and all related details. We will do our best to resolve your case as quickly as possible.

When will I receive my refund?
All refunds will be credited to your original form of payment.

• Credit/debit card refunds: processed by your card-issuing bank within 7–10 business days after we receive the return or cancellation request.

• PayPal refunds: processed within a few business days.
  If you have not received your refund yet, please contact your bank or credit card company, as it may take some time before the refund is posted.